Shipping and returns

Shipping

• We ship Australia-wide and to New Zealand. Parcels to New Zealand are posted from Australia with tracking; allow 1 to 2 weeks more. Shipping options and prices are shown before you send your proof request.
• Orders are dispatched once stitched; we email you a tracking number when your parcel is on its way.
• You can check your order's progress any time on our Track my order page.

Returns for faulty or incorrect items

Under the Australian Consumer Law (or New Zealand's Consumer Guarantees Act) you're entitled to a repair, replacement or refund if an item is faulty, or isn't what you approved on the proof. Please contact us at hello@aussiestitch.com.au within 14 days of receiving your order, with photos, and we'll put it right.

Change of mind

Because every item is made to order with your logo or name, we can't accept returns for change of mind or wrong sizes. Please check our size guide and your proof carefully before approving.

Damaged in transit

If your parcel arrives damaged, keep the packaging and email us photos within 7 days.